Atlanntis Van Lines

Terrible customer service, terrible deliver service, and lots of delays.

The customer service and the quality of the service are incredibly disappointing.

A staff member from dispatch named Zoe/Zoey told me I could “cancel my move” and hung up on me after telling me that my pick-up date was getting moved a day later. They gave me only a 24-hr notice which caused me fees to reschedule my flight and hotel fees. I escalated my complaint to the manager Amelia who was equally unhelpful. She said that they gave me $50 off and that my complaint has been “addressed”. I complained about her staff’s attitude among other things, and she did not offer any apology until I reminded her that this situation demands an apology.

They also delayed my drop-off date by a day due to the truck needing inspection.

The condition in which they delivered my items to me was dirty and they did not deliver all of my items.

Move size: 1 Bedroom Home Service cost: $1800

I requested a quote from them and based on the price, I went ahead with this moving company. Everything was fine at the start, I even filled up an excel sheet detailing all my stuff that I had to move, and it was less than 1000 lbs, so they quoted me around $1350 (before taxes). And I had to pay a deposit of $650. The day the movers came, they were so aggressive with the handling of the boxes. We labeled the boxes fragile in which we put glasses. They disregarded that and put heavy boxes over the fragile ones. Also, the day before the movers come, you get a call from admin, asking you a bunch of question, like how many boxes do you have, how many steps to access your apartment, and from the main floor to the basement there are 5 steps. Then the person on the phone would tell you, ma'am, you need to pay us $1500 right now for us to dispatch the movers (excluding the deposit). They were urging you to pay it right now, in a very rude way, and when I asked why, they told me because of the boxes. I told them that it is all the items from the list I provided and they say no we charge by boxes..... The total came to around $2150. Which is way above the quotation and to note it included the 5 steps they needed to take to get to my unit. Then the movers took my stuff and I got another call that in order to deliver it to my new address, I need to pay an additional of $350 since there were more than 5 steps, I was shocked. I went outside, took a picture and send it to them. They insisted on paying them, at this point I was apprehensive in case I did not get my stuff from them, I paid them just to be done with them, My total came to around $2500. Now tell me you'd like this from a moving company. Liz was my representative. They tell you that you won't get any bad surprises on the pricing, that they are the best. Yes, ma'am you are the best in taking money from people, in handling people's stuff badly, in being rude and not being transparent. I regret taking you as my mover.

Move size: Studio Service cost: $2500

The experience with having Atlanntis Van Lines move my household goods was one of the most hideous experiences of my life. There was no care and attention to keeping the belongings of others intact and in the same state as they were when they were entrusted with this company. There was no transparency in the process of booking the move and this resulted in my move being much more expensive than it could have been due to the shady tactics of filling out the forms to have the items moved. Wording was changed in only the final document so most people would not have noticed the slight change in the wording of the agreement, which ultimately overcharge customers.

The move was not completed on time, the pick up date was moved forward without notice and the damage to the belongings showed a total lack of care and attention.

What a terrible moving company!

Move size: Studio Service cost: $3200

Atlanntis Van Lines must be one of the worst experiences I have had with any company. Between their shady employees and having zero customer service skills, I am shocked this company is still in business. To start, on my move day my mother was overseeing this move as I was already across the country. I was told they would give 1 hour notice upon arrival, giving my mother time to get to my house. Once they had my mother on the phone, she was told if she was not there in 46 min, they were leaving, then hung up on her. The employees were speaking to one another in a language my mother could not understand in front of her and making her sign documents with things written in another language. She had no idea what she was approving. I was not there to stop this nonsense and would have stopped the move immediately after the employees hanging up the phone. I moved from NB to AB with a lost antique dresser with items inside and was offered 45 dollars after months of trying to contact and receive any type of information of where the dresser has gone. If you believe a company should have any morals and do right by their customers, please DO NOT book with this scam company. All they want is your money and after seeing the terrible reviews, I wish I would have done more research.

Move size: 2 Bedroom Home Service cost: $4000

If I vould put 0 stars I would. I hired this company and I regret that decision. They tell you a price then only give you something in writing after giving a deposit. They dont tell you until after that if your weight is less than the quoted weight you will still be charged for the quoted rate. The price they gave me was supposed to have been with storage as I knew it would be at least 4 months till I would have a home to move to. Well I get an email saying I need to pay $1,125 / month for storage. What choice do i have but to pay.

Ince I had my house I had some renovations to do. I asked to have my things be here March 31st so I wouldn't incur more storage fees. I was told the truck was leaving Ontario March 20th and would arrive 3-10 days after with only a 24 hour notice of delivery. I asked if there was another later date. I was told April 20-15th departure date but I would have to pay for another full month storage fee. I agreed to the March delivery. I askef the person I had been dealing with since the beginning if she could not get a route schedule and tell me roughly when my things might arrive. I asked 3 times

Each time I never got an answer. Just that she would get back to me. So I never got a csll, but the 2 ither contacts I had on file were called by the driver. I calked the company to get an answer. They wanted the remaining balance to be paid or thry wouldn't deliver my things. I wanted to see the condition of those things before I paid. Nope. So to get my things I had to pay 1st.

The next day when my things arrived I knew wht6. There were so many things broken and damaged. They wouldn't put my bixes in the basement ssying it was too dangerous to do so. I was supposed to do it myself. I'm 61 years old and have 2 knee replacements. That is why I hired a moving company. The head honcho told me I could hire someone to put the boxes and totes up and down. I said I had, Atlantis. Then when I called the office and started yelling they needed to fulfill their obligations the head honcho told me that it was ground floor to ground floor. I said that there was no diffetence in the stairs compared to my home in Ontario and the movers there took thing up from basement and down from the 2nd floor. The "big chief" said that was a courtesy and that they didn't have to do it. I also stated becauseof the rain that these 2 movers were now bringing in water and mud on the new hardwood floors. She told meI could get a mop and clean up after they were done. That if they put something on the floors that they could slip. I said that if they didn't do something that they would be replacing the hardwood because getting wet would warp the wood. It went right up there with the 2 men asking if I had red cones to put by the truck because it was on the road. WTH? Those things should be in the truck normaly.

Also because I caused a stink they refused to take boxes upstairs now and the stairs are more than 3' wide.

The conditions of my belongings was horrible. Boxes ripped , bbq cover torn in 3 different spotsmy antique china cabinet no longer had the bubble wrap on that was put on in Ontario. The top trim piece was not only broken but missing. The moose garden statue that holds great sentimental value has both antlers broken and head cracked and damage on the body. The other major thing was the paper that was taped to the fender of my motorcycle with packing tape that displayed my name. That definitely was not there when it left my house! So now the tape won't come off without damaging the metallic fleck paint on my motorcycle. The 2 rear signal lights were broken. One was hanging and the 2nd only had the wires . This company has no conscience when it comes to theircustomers belongings. I am terrified of what else I'm going to find.

Move size: 3 Bedroom Home Service cost: $10400

Here's my personal experience with this company hold your seat.

After being given a window of when they would come relocating from Alberta to Nova Scotia it came close to the day I was going to rent my house.

The driver called me and said he had a few pick-ups in my city and I was last. He also requested if I know anyone to help load his truck as his helper broke his leg.

With the tenants moving into my house 2 days later I requested a co-worker to help me as he was on days off, I took a day off we loaded it with the driver.

Before the driver left we started discussing the weight overages etc. he informed me it was .88 cents per lb or something. He also said if I paid him 200$ he could guarantee that I wouldn't see overage charges. So after myself and a co-worker loaded the truck with a bylaw officer present because he was blocking the street for a few hours I sent an email money transfer for 200$ to the driver.

We were moving into a new house and the closing date was delayed by 6 weeks, part of the reason for choosing this company was because of the 1-month storage included.

My wife called them and spoke with them about the delay and they responded that's fine, let us know 3-9 days before you need it and it'll come from Toronto.

Without notice, the moving company called and said we have your stuff out for delivery now, obviously thinking this is a joke.

My wife immediately called them and they stated "you have no proof that we were told to put it in storage" your stuff is in Halifax and we'll leave it on the lawn of the address and called her a LIAR. They also stated it would be going on the front lawn of the given address - a house under construction...

The moving company denied that I loaded the moving truck with a coworker. Bylaws and my coworker could easily support this! see pictures for EMT, Texts etc.

Luckily I have a friend living on the street so we had it unloaded in his garage.

The problems we have so far upon delivery are: Mattress covers, couch covers were put on all items. They're tight fit and obviously were ripped off during the moves as our 3000$ leather couch is destroyed.

They just stated we have 10 days to inspect all items and ensure they're there. Well, it's going to be one pain to work in a friend's garage and audit this as we have 23 days now until possession.

Many stickers fell off while loading this so one can only assume not all items are there

Long story short - For the first time in my life I paid movers lol and I ended up paying them to move my stuff. I was hit with 1000$ overages got a bunch of stuff back ruined, my wife got called a liar and we received our stuff far too early because they obviously didn't want to give us the month's storage the worst part is denying I did the work myself with a bylaw officer supervising who would be easy to contact to support as well!

As we have 2 small kids the house we're moving into now will be the last for many years.

I would NEVER in my life consider hiring these people again.

See picture for email Money transfer to the driver, texts to a coworker asking to help, and stickers fell off.

I'll keep writing reviews and updating pictures for the next while!

You can email me anytime at josephptmills@gmail.com for more!

DON'T BE FOOLED BY POSITIVE REVIEWS, COMPANIES PAY FOR FAKE REVIEWS.

Move size: 2 Bedroom Home Service cost: $5500

My experience with using Atlanntis Van Lines for moving my stuff from Delta, BC to Winnipeg, MB is a nightmare so far with no sign of delivery even after 1 month of pickup. On the expected delivery time(January 16, 2019) I got a call from driver to arrange for the draft as delivery will be done on January 17, 2019. But the next day I was told that there is a mistake at the dispatch office and the stuff being delivered is not mine. Since then it has been more than 10 days and I have no idea about the whereabouts of my stuff. For one week I was told that the delivery is being delayed due to bad weather in BC, and later on I was being told that there is a breakdown in truck and it will take another 2-3 weeks for delivery. My experience with this company has been a worst experience so far. The company penalize customers if they are responsible for delay in pickup or delivery. The company has no compensation policy for such long delays. Till now there is a delay of 3 weeks in the delivery and still I don't know when I will get my belongings. I have no idea how this company is getting so good testimonials on its website or 'A' grade rating. With most of the warm clothes and beddings lying in company's truck, me and my family are subjected to harsh winter of Winnipeg. It's my strong advice to all future customers not to use this moving company. Their testimonials and rating all seems fraud.

Move size: 2 Bedroom Home Service cost: $1800